<div id="shopify-section-1589503386004" class="shopify-section section-faq"> <div id="home-faq" class="section-id-1589503386004 index-section home-section wow slideInUp" data- wow-duration="0.4s" data-wow-delay="0.4s" data-section-id="1499436552422" data-section-type="home-faq" style="visibility: visible; animation-duration: 0.4 s; animation-delay: 0.4s; animation-name: slideInUp;"> <div id="faq" class="grid-uniform"> <div class="section-header"> <h2 class="h1 section- header--left section-title-decal-false">FAQ</h2> </div> <div class="cont-accordion"> <div id="accordion" class="panel-group custom_collapse" role= "tablist" aria-multiselectable="true"> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingOne-1589503386004-0"> <h3 class= "panel-title"><a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseOne-1589503386004-0" aria-expanded="true" aria-controls=" collapseOne-1589503386004-0"> <i></i>What payment method do you accept?</a> </h3> </div> <div id="collapseOne-1589503386004-0" class="panel-collapse collapse in" role="tabpanel" aria-label="1589503386004-0"> <div class="panel-body"><p>We accept all major credit/debit cards (3MSI), Paypal, Link Clip®, payment in cash at Oxxo / 7-Eleven, deposit and bank transfer. <strong>If you have questions or problems with the payment process, please send us a WhatsApp from the floating bubble at the bottom right of the screen. </strong></p></div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingOne-1589503386004-1"> <h3 class="panel-title">< a role="button" data-toggle="collapse" data-parent="#accordion" class="collapsed" href="#collapseOne-1589503386004-1" aria-expanded="true" aria-controls="collapseOne- 1589503386004-1"> <i></i>What is the shipping time and cost of my product?</a> </h3> </div> <div id="collapseOne-1589503386004-1" class= "panel-collapse collapse " role="tabpanel" aria-label="1589503386004-1"> <div class="panel-body"><p><em>For </em><strong>solar</strong> : Express delivery in <strong> 3 business days </strong> with parcels to all of Mexico. (<strong>2 more days for the United States and Canada</strong>)</p> <p><em>For </em><strong>Ophthalmics</strong>: Preparation + Shipping from <strong>2 to 7 business days</strong> with Express Parcel throughout Mexico. </p> <p><strong>Express Shipping is free in Mexico, </strong><strong>29 USD for United States and Canada</strong></p></div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingOne -1589503386004-2"> <h3 class="panel-title"><a role="button" data-toggle="collapse" data-parent="#accordion" class="collapsed" href="#collapseOne-1589503386004 -2" aria-expanded="true" aria-controls="collapseOne-1589503386004-2"> <i></i>Is my payment secure?</a> </h3> </div> <div id ="collapseOne-1589503386004-2" class="panel-collapse collapse " role="tabpanel" aria-label="1589503386004-2"> <div class="panel-body"><p>Each purchase is processed by a External encrypted SSL system (PAYPAL PLUS). Madera Lab at no time has access to your banking information.</p></div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role= "tab" id="headingOne-1589920460045"> <h3 class="panel-title"><a role="button" data-toggle="collapse" data-parent="#accordion" class="collapsed" href= "#collapseOne-1589920460045" aria-expanded="true" aria-controls="collapseOne-1589920460045"> <i></i>Are your lenses eco-friendly?</a> </h3> </div> <div id="collapseOne-1589920460045" class="panel-collapse collapse " role="tabpanel" aria-label="1589920460045"> <div class="panel-body"><p>There is a widespread idea that lenses wood are not ecological since they encourage deforestation. It is quite the opposite:</p> <p>Unlike plastic, wood is a renewable and biodegradable material, meaning that wild biomass regenerates over time and does not produce plastic waste that takes hundreds of years. degrade.</p> <p>We have the deep conviction that with strict and responsible control of the plantations and the volume of wood necessary to produce the frames, our impact on the environment is minimal. We are not building bridges or houses here, the quantities of wood used are minimal. </p> <p>In short, there are no magic solutions to care for the environment, we believe that using wood in an eco-responsible way is an lesser evil since what is taken from nature is returned and then grows again in a cyclical way.</p> <p>Finally, since actions speak louder than words, for each tree used, it is returned to plant a new one. Our factory has the "Green Forest Management" certification from the SGC. </p></div> </div> </div> <div class="panel panel-default"> <div class="panel-heading " role="tab" id="headingOne-1589507006148"> <h3 class="panel-title"><a role="button" data-toggle="collapse" data-parent="#accordion" class="collapsed " href="#collapseOne-1589507006148" aria-expanded="true" aria-controls="collapseOne-1589507006148"> <i></i>I have another question</a> </h3> </div> <div id="collapseOne-1589507006148" class="panel-collapse collapse " role="tabpanel" aria-label="1589507006148"> <div class="panel-body"><p>Please send us a message with Whats App or Facebook from the floating bubble at the bottom right of your screen.</p></div> </div> </div> </div> </div> </div> </div> </div>
