Do I have to create an account to place an order?
No, you can also place an order as a guest. But there are some benefits if you have an account with us: faster checkout, easy access to your order status and purchase history, as well as receiving updates with special promotions and new products.
What payment methods do you accept?
We accept all debit and credit cards VISA, Mastercard, American Express, Paypal and deposit/Bank transfer. If you do not have these payment methods, send us an email to info@maderalab.com to see the available options.
How does Madera Lab ensure my payments 100%?
When paying online at Maderalab.com, your data is protected by SSL encryption, which is the highest level of protection available. Your information is encrypted and sent directly to the network of our accredited online payment service provider: PAYPAL PLUS ®. Madera Lab at no time has access to your banking information, which makes your transactions always 100% secure.
When will I recive my order?
The time for preparation and delivery of your order is from 24 hours to 72 business hours for solar glasses via FEDEX.
In which country can I receive products from Madera Lab?
At the moment our service is only available in Mexico, the US and Canada.
How do I track my order?
We will send a link to your email with your tracking number, with which you will be able to see the status of your shipment at all times.
How can I return an item? (For Solar)
Your satisfaction is our highest priority. No matter what the reason for the return is, we guarantee your 100% refund! If you let us know via email at nfo@maderalab.com within a period of no more than 15 days after receiving your product. We will inform you by the same means of the return process, take into account that the cost of shipping the product to our offices will be at your expense.
I can't find my question here, what can I do?
If you have any questions, send us an email to info@maderalab.com and we will respond as soon as possible.
WHAT I NEED TO KNOW ABOUT OPHTHALMIC LENSES
Our team is at your disposal for any questions or clarifications you may have. You can contact us via the different available channels (Phone, Whats App +525513535012, Facebook, email info@maderalab.com, contact section of www.maderalab.com; We will respond to your request as soon as possible (generally 1 to 2 hours , Monday to Saturday (from 9 a.m. to 7 p.m.).
All our ophthalmic models have a system to open the frame so that the lenses can be changed without forcing the wood, eliminating the risk of breakage. You only have to remove a small screw to be able to open the frame without risk. It is very simple.
The frames are made of different local and exotic woods: Walnut, Oak, Zebrawood, Cherry, Rosewood, Teak...) The wood used comes in the characteristics of each model in our online store.
Cleaning and maintenance
All of our ophthalmic frames have a coating to protect them from moisture. That means that in contact with minor sources of water such as rain, sweat or light splashes, there are no problems. It does not mean that they are waterproof: We invite you to take care of them, that is, do not bathe with them and do not submerge them in water and in general, avoid unnecessary sources of humidity.
To clean them, simply use a damp cloth without adding chemicals and dry them well afterwards.
When not in use, store them in their protective bag or cork case.
This way they will last you for years!
Delivery times
Preparation time varies depending on the type of graduation and treatment requested. It can vary from 48 hours to 8 business days. Anti-reflective, hydrophobic, anti-dust and blue light treatments require time to be applied optimally. We appreciate your patience.
The average time of preparation It is 3 days. In some cases, it may take a few more days. During this time, you can call us to find out the status of your lenses at any time.
The time of shipment (DHL) is the same as for solar glasses: from 24 hours to 72 business hours, throughout the Mexican Republic.
Terms and Conditions for Prescription Lenses (Warranty)
We work with Essilor®, world leader in ophthalmic lenses to offer a wide range of lenses.
Economical lenses, CR-39, Polycarbonate, Progressive, Polarized Xperio®, Transition®, Crizal® Premium to cover all the needs of our clients and for all budgets.
To provide a Premium service, we offer the following guarantees and conditions:
- In order to request a guarantee, you will have to present your proof of purchase or your order number.
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An exchange may be requested due to graduation errors within 15 calendar days after delivery/reception of the product, at no additional cost . No changes or re-work will be accepted after these 15 days.
- The graduation will be made based on the prescription (recipe) delivered at the time of purchase. We are not responsible for poorly made or expired recipes. We invite you to perform your vision exam at certified establishments and not provide prescriptions that are more than 1 year old.
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Crizal®, Transition® and Xperio® treatments have a 6-month warranty . Changes will not be accepted due to scratches, breaks due to falls or knocks and/or application of chemical agents. The lenses will be checked before validating the warranty.
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Basic lenses will have a one-time warranty of 6 months. Changes will not be accepted due to scratches, breaks due to falls or knocks and/or application of chemical agents. The lenses will be checked before validating the warranty.
- In case of frame breakage, we offer a 6-month one-time warranty for factory defect or wood wear. Changes will not be accepted for breaks due to falls or blows and/or application of chemical agents on the wood. The lenses will be checked before validating the warranty.
- Once you have purchased your frame with graduated lenses, it will not be possible to exchange or refund the purchase without justification.
